Refund policy

At GoldenBracelet, customer satisfaction is important to us. We want you to feel confident when purchasing jewelry storage products from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns and refunds made through GoldenBracelet.space.

1. 30-Day Return Period

We offer free returns within 30 days of delivery.

To be eligible for a return, you must contact us within 30 days from the date your order is delivered.

Unless the item is defective, damaged, or incorrect upon arrival, returned products should be in substantially the same condition in which they were received and should include, where reasonably possible, the original packaging, accessories, components, manuals, and other materials supplied with the product.

2. Free Returns

Eligible returns are provided free of charge.

Customers should contact our support team before returning an item. We will provide the appropriate return instructions and, where applicable, the necessary return documentation.

Please do not send a product to an address without first contacting us, as unauthorized returns may result in processing delays.

3. How to Request a Return

To begin a return, contact:

Email: support@GoldenBracelet.space
Phone: (888) 472-2222

Please provide:

Your full name
Order number
Email address associated with the order
Product you wish to return
Reason for the return
Photographs where relevant, particularly for damaged, defective, or incorrect items

Our customer support team will review your request and provide the next steps.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible. Providing clear photographs of the item and its packaging may help us evaluate the issue efficiently.

Depending on the circumstances and applicable law, an appropriate solution may include a replacement, refund, or other remedy.

5. Non-Returnable Items

Certain products may not qualify for return where:

The 30-day return period has expired
The product has been materially damaged through misuse after delivery
Essential parts or components have been lost after receipt
The return cannot be accepted for hygiene, safety, or other reasons permitted by applicable law

Nothing in this section limits any non-waivable rights or remedies available to consumers under applicable law.

6. Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Processing times after a refund is issued may vary depending on your bank, credit card provider, payment service, or financial institution.

7. Exchanges

If you wish to obtain a different product, please contact our customer support team. Depending on product availability and the circumstances of your request, we will advise you of the available options.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has already shipped. If cancellation is no longer possible, you may request a return after delivery in accordance with this policy.